Versand

Shipping Policy

Effective Date: September 9, 2026

At LENKO LTD, we want your order to arrive safely, securely, and within the expected delivery timeframe. Orders placed through our online store, Brelisse, are carefully prepared and shipped using DHL or an appropriate DHL delivery service.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been prepared for dispatch, you will receive an order or shipping confirmation containing available tracking information.

Please note that orders are not normally processed on weekends or public holidays. During promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.

2. Delivery Service

We use DHL for shipping and delivery. Depending on the destination, DHL may use different delivery services or local delivery partners to complete the final stage of delivery.

Estimated delivery times can vary according to:

Delivery destination
Selected DHL service
Customs processing
Local delivery conditions
Weather or transportation disruptions
Public holidays
Unexpected carrier delays

Delivery estimates are provided as a guide and are not guaranteed delivery dates.

3. Tracking Your Order

When tracking information becomes available, it will be provided to you through your order or shipping confirmation.

You can use the DHL tracking service to monitor the progress of your shipment.

If tracking does not immediately show movement, please allow some time for the shipment to be scanned into the DHL network.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

Full name
Street address
City
Postal or ZIP code
Country
Contact information

LENKO LTD cannot guarantee delivery when an incorrect or incomplete address has been provided.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at admin@Brelisse.com. We will try to assist, but changes cannot always be made once an order has entered the shipping process.

5. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Any such charges are generally the responsibility of the recipient unless otherwise stated during checkout.

Customs procedures are controlled by the destination country's authorities and may cause additional delivery time.

6. Delayed Shipments

Although we work with DHL to provide reliable delivery, circumstances outside our control can occasionally result in delays.

These may include severe weather, customs inspections, transportation interruptions, operational issues, public holidays, or other unforeseen events.

If your shipment appears to be significantly delayed, please contact us so that we can help review the available tracking information.

7. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as reasonably possible and provide your order information along with photographs of the damaged package and products where appropriate.

If a shipment appears to be lost in transit, please contact us so we can review the shipment status and determine the appropriate next steps with the carrier.

8. Failed Delivery

DHL may make delivery attempts or provide instructions for arranging another delivery depending on the destination and local service conditions.

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, or delivery requirements are not completed, additional delivery arrangements may be required.

Packages returned to us because they could not be delivered may require additional shipping charges before being sent again.

9. Delivery Confirmation

A shipment may be considered delivered once DHL or its authorized delivery partner records the package as delivered to the provided shipping address or designated delivery location.

If tracking shows that a package was delivered but you cannot locate it, please contact us promptly so we can assist with the available delivery information.